Privacy Policy — a9999

1Introduction

This Privacy Policy ("Policy") describes how a9999 ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal data relating to individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the a9999 website located at a9999.io and all associated services, including its online casino, sports betting markets, promotional communications, and customer support channels.

We take the protection of your personal data seriously. This Policy has been written to be clear and accessible, so that you understand exactly how your information is handled from the moment you land on our platform through to any ongoing relationship you hold with us as a registered player. Please read this Policy carefully alongside our Terms & Conditions, which are incorporated by reference.

By registering an account on a9999, making a deposit, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2Who We Are

a9999 is an online gaming and sports betting platform operating at a9999.io, serving players primarily in Bangladesh. The platform offers live casino games, slot games, sports betting (including cricket markets), Hi-Lo, and promotional bonus products. All services are provided through the a9999 platform infrastructure.

For the purposes of this Privacy Policy, a9999 acts as the data controller in respect of personal data collected from players and website visitors. As data controller, a9999 determines the purposes for which and the means by which personal data is processed. Any questions about how a9999 handles data as controller should be directed to [email protected].

3Data We Collect

The categories of personal data a9999 may collect from you include, but are not limited to, the following:

Identity & Contact Data

• Full legal name as provided at registration
• Date of birth (used for age verification — players must be 21 or older)
• Email address
• Mobile telephone number
• Residential address, city, and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Copies of government-issued identity documents submitted during KYC verification (e.g., National ID card, passport)

Financial & Transaction Data

• Mobile Financial Service (MFS) account references associated with bKash, Nagad, Rocket, or Upay deposits and withdrawals
• Bank account or card details (where used for Visa/Mastercard transactions — card numbers are not stored in full)
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference identifiers
• Account balance information

Gameplay & Behavioural Data

• Game session history, bet sizes, outcomes, and win/loss records
• Bonus usage history and wagering progress
• Login timestamps, session duration, and activity patterns
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)

Technical & Device Data

• IP address at time of registration and login
• Device type, operating system, and browser version
• Geolocation data derived from IP address
• Cookie identifiers and session tokens (see Section 8)

Communications Data

• Content and metadata of messages exchanged with a9999 customer support
• Records of any complaints, disputes, or account queries submitted

4How We Collect Data

a9999 collects personal data through the following means:

• Direct provision: Data you actively submit when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and device data collected automatically as you interact with the platform, including via cookies, server logs, and analytics tools (see Section 8).
• Third-party sources: Identity verification data provided by KYC service partners, fraud-screening data provided by payment processors, and geolocation data derived from IP address providers. All third-party data sources are contractually required to handle data lawfully before sharing it with a9999.
• Gameplay systems: Bet records, game session data, and outcome histories generated automatically by the platform's gaming infrastructure and third-party game provider systems.

5How We Use Your Data

a9999 uses the personal data it collects for the following purposes:

a9999 will not use your personal data for any purpose that is incompatible with the purposes described above without first notifying you and, where required, obtaining your consent.

6Legal Basis for Processing

a9999 processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the contract between a9999 and the player — including account creation, payment processing, game delivery, and bonus administration.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification, anti-money laundering (AML) checks, fraud prevention, and financial recordkeeping.
• Legitimate interests: Processing conducted for the legitimate business interests of a9999, including fraud prevention, platform security, internal analytics, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7Sharing Your Data

a9999 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly for the purposes described in this Policy:

• Payment processors and MFS providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard receive transaction reference data necessary to process your deposits and withdrawals.
• KYC and identity verification partners: Third-party services that assist with verifying player identities and conducting age and document checks. These partners are contractually bound to use your data only for verification purposes.
• Game providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe receive the minimum necessary account reference data to facilitate game sessions on their platforms within the a9999 interface.
• Fraud prevention and security services: Third-party fraud detection tools that analyse transaction patterns and login behaviour to protect against account compromise and financial crime.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, a9999 may be required to disclose personal data to law enforcement or other competent authorities. a9999 will notify affected players of such disclosures where legally permitted to do so.
• Professional advisers: Lawyers, auditors, and compliance consultants acting under obligations of professional confidentiality where necessary for a9999 to receive professional advice.

All third parties with whom a9999 shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only in accordance with a9999's instructions and applicable data protection principles.

8Cookies & Tracking

a9999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. They allow the platform to recognise you across sessions, maintain login state, and collect analytics data.

The following categories of cookies are used on a9999:

• Strictly necessary cookies: Required for core platform functionality, including session management, login authentication, and security token validation. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences such as language settings and display options, so that your experience is consistent across visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — including pages visited, session duration, and device type. This data helps a9999 identify areas for improvement. No individual player is identified through analytics data.
• Marketing cookies: Placed only where you have provided consent. Used to deliver relevant promotional communications and measure the effectiveness of marketing campaigns.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality. Withdrawing consent from marketing cookies will not affect your access to games or account features.

9Data Security

a9999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across all pages and API endpoints of the platform
• Encrypted storage of sensitive account and financial data at rest
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular security reviews and vulnerability assessments of platform infrastructure
• Automated monitoring for unusual login activity and transaction anomalies
• Secure deletion procedures for data that has reached the end of its retention period

While a9999 takes all reasonable precautions, no online platform can guarantee absolute security against all threats. You are responsible for keeping your own account credentials secure. If you suspect your account has been compromised, please contact support immediately at [email protected].

10Data Retention

a9999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or financial recordkeeping obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of up to five (5) years following account closure, to satisfy financial and AML recordkeeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years following the resolution of the relevant query or complaint.
• Analytics data: Retained in anonymised, aggregated form with no fixed expiry. Individual-level analytics data is anonymised or deleted after twelve (12) months.
• Marketing consent records: Retained for as long as you remain opted in, plus twelve (12) months following withdrawal of consent.

Once personal data is no longer required and retention obligations are satisfied, it is securely deleted or rendered permanently anonymous in accordance with a9999's data disposal procedures.

11Children & Minors

a9999 is an adult-only platform. Access to and use of the platform is strictly prohibited for any person under the age of 21. a9999 does not knowingly collect personal data from individuals under 21 years of age.

If a9999 becomes aware that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended, all balances will be frozen pending investigation, and the personal data associated with the account will be deleted in accordance with this Policy. Any winnings generated by an underage player will be voided.

If you believe a minor has registered an account on a9999, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

12Your Rights

As a player on a9999, you hold the following rights with respect to your personal data. These rights may be exercised at any time by submitting a written request to [email protected]. a9999 will respond to all rights requests within a reasonable period following identity verification:

• Right of access: You may request confirmation of whether a9999 holds personal data about you, and a copy of that data.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: You may request that a9999 limit its processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to portability: You may request a copy of data you have provided to a9999 in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

a9999 will not charge a fee for actioning rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be applied or the request declined with explanation.

13Marketing Communications

With your consent, a9999 may send you marketing communications about promotions, bonus offers, new games, seasonal events, and platform updates. These communications may be delivered via email or other contact channels you have provided.

You may opt in to marketing communications during the account registration process or at any time thereafter via your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected]. Opting out will not affect your access to your account, your game library, or any active bonuses.

a9999 does not share your contact details with third-party marketers for the purpose of sending their own promotional communications. All marketing messages received from a9999 originate from a9999 directly.

14Third-Party Links

The a9999 platform may contain references to third-party game providers, payment services, and support tools. While a9999 takes reasonable care in selecting partners, we are not responsible for the privacy practices of third-party websites, applications, or services that you may access in connection with those references.

Once you navigate away from the a9999.io domain, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you interact with. a9999 has no control over the content or data practices of third-party platforms and accepts no liability arising from your use of them.

15Changes to This Policy

a9999 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, a9999 will take reasonable steps to notify registered players, which may include a notice displayed on the platform or a communication sent to your registered contact address.

The "Last Updated" date at the top of this document reflects the date on which the most recent revision was published. Continued use of the a9999 platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this Policy periodically to remain informed of any updates.

16Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which a9999 processes your personal data, please contact the a9999 support team. Our support team is available 24 hours a day, 7 days a week, and communicates in English.

Contact email: [email protected] (plain text — not a clickable link). All privacy-related enquiries will be acknowledged within 48 hours and resolved as promptly as circumstances allow. All support communications and response times are handled in accordance with Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered account username and a brief description of your request so that we can locate your records and action your request efficiently.